WE ONLY SHIP WITHIN AUSTRALIA

• Orders under $99 - Flat shipping rate of $14.95  Australia Post (5-10 business days)

• Orders over $99+ - FREE Standard Shipping, Australia Post (5-10 Business Days) (Excludes large Bulky items- Storage cabinets & Spill Containment)

• EXPRESS SHIPPING OPTION - $35 Flat rate, shipped Australia Post (1-3 Business Days) (Excludes large Bulky items- Storage cabinets & Spill Containment)

FREE Standard Delivery* on orders over $99

(5-10 Business days for delivery)

• Our online orders are sent using Australia Post and are delivered on business days only
• Items that are in stock are generally picked and despatched within 2 business days (Monday to Friday).
• If you aren’t home when the courier delivers your order, they will leave a card for you to collect from your nearest post office.
• Orders shipped via Australia Post Standard Shipping will take approx 5-10 Business days depending on delivery location.
• Australia Post Express orders will take approx 3-5 business days
• We're based in North Qld, so please be advised that shipping to WESTERN AUSTRALIA may take additional days.

Back Orders

If the product you have ordered is out of stock or is a special item that needs to be ordered in, a staff member will contact you to advise the expected delivery time.

Need Goods in a Hurry?

For times when you need faster goods, please select from one of the express shipping options at the checkout (shipping fees apply), Alternatively, you can pick up from our store located in Paget, Mackay.

Please call Get Real Mackay Customer Service on 07 49 985 241, Mondays to Fridays, 7am – 5pm, Saturday 8am – 3pm and Sundays 9am-1pm AEST.

IMPORTANT: Heavy, Bulky, Large & Over-sized Items

Heavy, over-sized items & some Special Orders  will incur delivery charges. These charges are calculated based on the cubic size & weight of the item (or parcel) and the delivery location. If you are perusing our web page and would like to purchase an item that is heavy or over-sized please contact us on either: info@getrealmackay.com.au of 07 49 98 52 41 and we can quote freight on the particular item.

*Standard Delivery doesn’t include heavy & over-sized items

RETURNS & EXCHANGE POLICY

30 Day Returns & Exchanges

You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your return/exchange. Everything you buy on our site is eligible for return/exchange except these few – respiratory products and underwear.

Returns will only be accepted if the item is in its original condition - this means items must be:

-in a re-saleable condition

- Not Damaged, dirty, foul smelling, or items covered in animal hair, these items will NOT be acceptable for return

- Items must be unwashed and unworn with all tags intact.

- Footwear must be returned unworn in original box.

We reserve the right to adjust your return method if your return arrives in a condition which does not meet our returns policy.

How will I receive my refund?

• We offer instant refunds for all online orders in AUS
• Receive your instant refund in 60secs! 

 Conditions: 

• AUS Customers ONLY
• $750 return limit for first-time customers
• Return tracking must be updated to your Refundid account within 3 days of lodging your instant refund request
• We have the right to decline Instant Refunds that do not comply with T&C's
• For all T&C's refer to the Refundid website HERE or contact Refundid on info@refundid.com

EXCHANGE POLICY 

We understand you may need to exchange a product for a smaller or bigger size. As per our returns and exchange policy above, you have 30 days from receiving your order, to apply for a refund or exchange. There are 2 options you can choose to do this....

1. Enter the "Refundit" returns portal, get an instant refund and then go back through the website, select and purchase the correct size. 

2. Alternatively, You can post your items back to our store, with a printed order confirmation for your purchase. We recommend you obtain tracking information for your purchases return to our store. We do not take responsibility for items lost in transit back to our store. Include a prepaid Australia Post Satchel bag so that we can ship you back the correct size. We do not cover the cost of shipping for exchanged items. 

Ship your exchange to:

 

EXCHANGE POLICY - Items Purchased "On Sale"

If you wish to exchange a product, please refer to the options above. You have 30 days, from receiving your order, to return and exchange your purchase as per the policy above. However, If an item has been purchased "on sale", and the sale has ended (and you are within the 30 Day return/exchange period) you will have to choose option 2 above. You are unable to use "refundit" and then re-purchase the same item in a different size, at the original sale price once the sale has ended. 

Alternatively, you may wish to just obtain an instant refund and return the items using the "refundit" portal. 

For further information please email our friendly customer service personal at: info@getrealmackay.com.au