RETURNS POLICY

Shopping online should be just as easy as shopping instore. For this reason, our returns Policy is also simple - please read information below and then click on the link to return your goods.

CLICK HERE TO RETURN OR REFUND ITEMS

30 Day Returns 

You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your return. Everything you buy on our site is eligible for return except these few – SALE items (these styles are marked with a SALE tag on the collection page and have a “was” and “now” price on the product page), respiratory products and underwear.

Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags intact. In the very rare instance where you may have received a faulty or incorrectly bar-coded product. Contact us directly and we can organise a reply-paid label for your refund.

Got your purchase and the fit just wasn’t right?

We’re happy to exchange the size within 30 days from when you received your order. Please complete your return through the “return’s portal”. The replacement size will be sent as soon as we’ve received your items back instore. The sooner you return the original, the faster you’ll receive the replacement.

 This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund. A lot of our items sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

How will I receive my refund? 

We will process your refund back onto your original payment method once your return is delivered to our warehouse. 

If you’ve paid with AfterPay/Zip Pay, any repayments already made will be refunded to your AfterPay/Zip Pay account. If you paid with PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account.

 

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